FAQ

What about other teams?

As we grow, our collection will too! We're working on expanding the range so stay tuned for future updates by following our instagram or by subscribing to the newsletter!

 

Where do you ship to?

We ship in Europe. Shipping might be more expensive and take longer depending on the country you live in. We use MyParcel (PostNL and DPD) as our courier.

 

How long will it take for my order to arrive?

All orders of items in stock are processed within 48 hours and will be handed over to the parcel drop off delivery service on Monday or Thursday. The average delivery time is between 2-8 days, but it depends on the country of destination.

 

Can I track my order? 

After your order is handed over to MyParcel, you will receive a track & trace code.   

 

What does shipping cost?

Belgium - €6,00

The Netherlands  -  €8,50

Germany, France, Luxembourg -  €9,95

Austria, Italy, Monaco, Portugal, Spain, United Kingdom - €17,00

Other European countries (full list available under our shipping policy) - €25,00
(For now) it is only possible to the above mentioned countries. We are working on expanding this list.

 

 

I didn't get an order confirmation e-mail. What now?

It is possible that the confirmation e-mail ended up in the spam box. If not, you can of course always contact via info@flatout.store.

 

Returns and exchanges, how?

Purchased items may be returned or exchanged within 14 days of receiving. Return item(s) may not be worn or washed. If you are not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly replace any item that you're not completely happy with. However, the return shipping costs are at your expense. Please contact customer support via ail: info@flatout.store. Don't forget to mention your order number!

 

I received the wrong order/product. What now?

Our apologies! Despite our best efforts, mistakes can sometimes happen. Please contact customer support through the "contact" page or send a mail to info@flatout.store and we'll make sure you get the right order shipped out to you asap. Don't forget to mention your order number!

 

How about sustainability?

Our beloved motorsport may not be that environmentally friendly, but we certainly put the planet first! We're proud to have our supplier and production in our own country, a few kilometers away! The T-shirts are produced with organic, vegan textile and you'll receive your favourite T-shirt in a biodegradable shipping bag.

 

Where is the drink? 

No Kimi, you will not have the drink.

 

[Disclaimer]
We are an independent merchandising shop without any ties to the official brands, trademarks or individual racing teams.